Frequently Asked Questions
Your Questions, Our Answers
Repairs
We guarantee repairs will be completed within 24 hours, with the exception of weekends, holidays or in the event that we need to special order a part for your computer. In an emergency situation, we can also provide priority service.
Service fees cover labor only. If parts are necessary, we will call you within 24 hours to provide a quote, and you will have the opportunity to approve the cost before we move forward.
Almost all computer problems are repairable, but the amount of work required is not always cost-effective. If we find that your computer has serious problems, we may recommend an option for replacing the device, rather than having it repaired. We can custom-tailor a hand-built computer system, or you can choose a cost-effective, eco-friendly option from our wide inventory of refurbished computers.
We take utmost care to ensure data integrity during the repair process. However, we always recommend backing up your data as a precaution.
Click here to get in contact with one our technicians.
Pickups
We will call or text you when your order is ready. We will follow up by sending you an email confirming your order.
Payment
We accept credit cards, debit cards, and cash. We also offer secure online payment options through WorldPay.
Yes, of course. Through Worldpay, your information is protected by Web Application Firewall (WAF) that inspects the HTTP payload and detects any malicious activity. We follow maximum security procedures to keep your data safe by all means possible.
Returns
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched, or missing contents or packaging may be denied a return.
The original receipt or packing slip is required for all returns. A valid photo ID may also be required.
Unopened or Defective Items
- Within 14 days: Exchange or 100% refund
- Within 30 days: Exchange only
Opened Items
- Within 14 days: Exchange or 85% refund
- Within 30 days: 85% store credit only
Return it to a store
Return any in-store or online purchase to our store. Find our location.
All computers come with a basic warranty that can be extended for an additional cost. Warranties cover all parts but not labor. 1-year on all new computers, including mythic builds. 90 days on refurbished computers.